Our review policy

At TopParken, we like to work transparently. For example, we show fair prices, which was also shown in a survey by the Consumers' Association, and we provide insight into our review policy on this page.

Only real reviews

Reviews can only be given by guests who actually stayed at one of our holiday parks. After a stay, holiday guests receive a request to fill in a questionnaire via our online review system. This ensures that all reviews are actually from guests. In the questionnaire, holiday guests can, among other things, give a rating of 1-10 for their overall experience at TopParken and answer the question below. The results are then shown as reviews* on our website. In addition, the reviews can also be added to the TopParken offer on the pages of cooperation partners.

"Was there something that truly made you happy or surprised you in a positive way?" 

Average scores

The average score is calculated from all reviews displayed. All completed questionnaires are responded to by our customer service team. Positive reviews are highlighted on our (park) pages.

From new to old

Reviews are displayed from new to old and the average rating is highlighted on our (park) website.

Paid reviews

No paid/sponsored reviews are currently used. If this is the case, it will be mentioned in the review concerned.

Reviews not shown

* Reviews to which one (or more) of the following applies will not be posted.

- They are spam.
- Rude language is used.
- It is written in a language other than Dutch, English, German or French.
- The system is being abused.
- It refers to a holiday park other than TopParken.
- It contains privacy-sensitive information.
- Should there be a question/comment in the review, to which a response is expected, this will also be taken up directly. It is currently not possible to leave a visible comment.
- To prevent abuse and check the above, it may take some time before a review is visible online.