Frequently asked questions (page)
The most frequently asked questions
On this page, you will find the most frequently asked questions.
I have a voucher or discount code, how can I redeem it?
You can do this in the last step (step 4) of the booking process at TopParken.nl, after leaving your details. Here you can enter your unique discount code in the field ‘Voucher or coupon code’. By clicking on redeem, the discount will be deducted from the rental price.
Which holiday parks offer entertainment?
During the school holidays, various holiday parks offer an entertainment programme for young and old. This is at Resort Veluwe, Landgoed de Scheleberg, Recreatiepark ‘t Gelloo and Résidence Valkenburg. These holiday parks also offer many child-friendly facilities and accommodation.
At which holiday parks can I fish?
You can fish at Résidence Lichtenvoorde and Park Westerkogge. No fishing licence is required. You can also fish in the vicinity of various parks, including Recreatiepark het Esmeer and Parc de IJsselhoeve.
What is included under ‘additions’ on my bill?
This includes various costs, such as environmental tax, bed linen and final cleaning. If you book a holiday home with wellness, this also includes the use - and cleaning - of the hot tub, sauna or spa.
Are towels included in the price?
Towels are not included in the price. If you would like to use them, you can choose to book a towel package at the time of booking. You can also order these later via My TopParken.
Which coffee machine is in the holiday homes?
All holiday homes have a Jacobs Douwe Egberts coffee machine (coffee cups). These coffee machines are suitable for aluminium coffee cups. Using other coffee cups may cause the machines to malfunction and the coffee will not taste good. In case you forgot (aluminium) coffee cups or brought the wrong ones, these are also available in the 24h vending machines at the holiday parks.
How can I use the air conditioning?
Use of the air conditioning must be booked in addition and costs €10 per day. Additional bookings can be made at reception if your accommodation has air conditioning. You will then immediately receive the remote control.
Please note! Not every holiday home has air conditioning. To be sure of an air-conditioning in your holiday home, we advise you to book this directly when booking your stay. This can be done easily and simply by selecting the search filter ‘Air conditioning’ when booking a holiday home on our website.
When will my deposit be refunded?
The deposit will be refunded within 14 working days after check-out. Any damage caused during a stay will be deducted from the deposit.
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Did not find the answer to your question? Then take a look at all the questions on each topic through the button below. Have you already made a reservation and would you like to take a look at your booking or book extras? Then log in through My TopParken.